Give Routine Calls a Clear Path to the Right Outcome

Often, yes, but it depends on your phone provider, the call routing options available and integration access. Common approaches include forwarding calls to the voice agent at set times or when lines are busy, or routing a specific number to it. We review your current setup before confirming feasibility, so you know what will change for callers.

Yes, where your phone setup supports it. We configure a transfer route for callers who ask for a person or whose request is out of scope, and a fallback for when the person or team is unavailable, such as taking a message and a callback number. A call summary can be passed along so your team has context before picking up.

The voice agent works only from an approved knowledge base and script, and is set up to say when it cannot help rather than guess. In those cases it offers a transfer, takes a message or arranges a callback. Calls are summarized so your team can review them, and we test unclear requests and corrections before launch. No AI system is error-free.

Outbound use is assessed separately from inbound calls. The audience, permissions, consent records, disclosures and applicable requirements must be confirmed before activation, and calls are limited to contacts who are eligible to receive them. We typically recommend starting with approved follow-up to people who have already contacted your business.

AI voice agents can be used lawfully, but the rules depend on how they are used. Consent and call-recording disclosure rules vary by state, and the FCC treats AI-generated voices in robocalls as artificial voices under the TCPA, which affects outbound calling. The client is responsible for compliant use and should seek legal advice where needed. This is general information, not legal advice.

Cost depends on the call types in scope, the conversation design, the number of integrations, the expected call volume and the level of ongoing maintenance. Voice, AI and phone providers also charge their own usage-based fees, paid to the provider. After reviewing your calls, phone setup and systems, we give you a written quote.

Carrier, provider and usage charges are separate unless your proposal explicitly includes them. These usually scale with the number and length of calls and are billed by each provider, often directly to your account. We explain which services the voice agent relies on, so you can see the running costs alongside the setup cost.

Timing depends on the number of call tasks, how ready your scripts and business information are, the phone and CRM integrations involved and how quickly access and approvals are given. Testing representative calls also takes time and should not be rushed. The timeline is agreed in the proposal before work starts.

We need a description of the calls you want help with, how they are handled today and what a good outcome looks like. We also need approved information the agent may use, transfer contacts, operating hours, access to your phone provider and any systems being connected, plus one person to approve scripts and test calls.

Your business owns its scripts, business information and the call and contact data, and we recommend provider accounts and phone numbers are registered to your business. Access and documentation are handed over as agreed in the proposal. Recordings and transcripts stored by a third-party provider are subject to that provider’s terms, which we point out during setup.