Help Website Visitors Get Answers and Take the Next Step

Usually, yes, subject to the website platform, the access available and the selected chatbot provider. Most chatbots are added as a widget through a short script or a platform integration, so the rest of the site does not need rebuilding. We confirm compatibility during discovery and check how the chat window behaves on desktop and mobile before launch.

No. No AI system is error-free. We reduce mistakes by limiting the chatbot to approved sources, testing it against realistic visitor questions and setting clear boundaries on what it may discuss. When it is unsure or a question falls outside its role, it gives a fallback response and offers a route to a person, with the conversation passed to your team.

Yes, where an appropriate integration is available and approved. We scope which fields are collected, the permissions the chatbot needs and how each lead is delivered, for example as a new CRM record, an email notification or both. Delivery is tested before launch so inquiries reach the right person with the conversation context attached.

A chatbot can typically connect to a website chat widget, a CRM, a help desk, a calendar or booking tool, and email or team notifications. What is possible depends on whether each system offers an integration or API, your subscription plan and the permissions available. We review your current tools first and confirm in writing which connections are supported.

Cost depends on the chatbot’s scope, how much business content needs preparing, the number of integrations, the expected chat volume and the level of ongoing maintenance. Chatbot and AI platforms also charge their own subscription or usage-based fees, paid to the provider. After reviewing your website, content and goals, we give you a written quote.

Timing depends on how ready your business information is, how many topics the chatbot will cover, the integrations involved and how quickly content and access are approved. A focused assistant with a small set of topics launches sooner than a broad one. The timeline is agreed in the proposal before work starts.

We need your website details, the questions your team answers most often and the approved information the chatbot may use, such as service pages, FAQs and policies. We also need to know where leads should go, who handles handoffs and access to the website and any tools being connected. One person to approve content keeps the project moving.

Your business owns its content and the conversation and lead data, and we recommend the chatbot platform account is registered to your business. Access and documentation are handed over as agreed in the proposal. Conversation data stored by a third-party platform is subject to that provider’s terms, which we point out so you can decide what is collected.

We agree an owner and update process at handoff, so it is clear who changes answers when prices, services or policies change. Many platforms let your team edit the approved content directly, and we provide instructions for doing so. Ongoing content updates, performance reviews and support can be included in a separate maintenance scope.